You have submitted an FOI request
Date: Nov. 7, 2018, 10:55 p.m.
Your request is already in review
Your request was denied
Date: 2018-11-08 06:56:53.000000
How was your request?
Published by Civil Aviation Authority of the Philippines(CAAP) on Nov. 7, 2018.
Requested from CAAP by D. Padhsh at 10:55 PM on
Nov. 7, 2018.
Purpose: Refund money not received
Date of Coverage: 07/26/2018 - 07/27/2018
Tracking no: #CAAP-786384974260
Flights were cancelled due to bad weather on 26th July and 27th July. Air Swift promised to refund money for both flights 16400 php. Till today which is after 110 days I have not received my money back. Please find attached herewith complete details : 1) Air Swift Complaint 2) Ticket details 3) Payment details.
November 8, 2018 Dear Divyeshkumar Padhsh, Greetings! Thank you for your request dated Nov 07, 2018 10:55:57 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Refund not given by AirSwift for flights cancelled due to bad weather. Response to your request While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact CIVIL AERONAUTICS BOARD (CAB)> at ✆ 852-8967 (CAB Legal Office) ✉ [email protected]. For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Gemb Khamil Garcia FOI Officer