Philippine National Police(PNP)

Browse over 5690 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: May 5, 2023, 4:01 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2023-05-08 18:25:02.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2023-05-10 14:07:38.000000

4

RATE YOUR
REQUEST

How was your request?

REFUND MY POLICE CLEARANCE

Published by Philippine National Police(PNP) on May 5, 2023.
Requested from PNP by C. Ng at 04:01 PM on May 5, 2023.
Purpose: REFUND MY POLICE CLEARANCE
Date of Coverage: 05/05/2023 - 05/05/2023
Tracking no: #PNP-989033586670

C.NG May 5, 2023, 4:01 p.m.

Hi! I would like to request a refund from my Gcash. I didn't saw and clicked the first time Job seeker option that supposed to be free for first time job seekers. It's ok if the request is also cancelled. Here are the details for that: Here is the complete transaction details Payment Channel GCASH MYEG Government Order Number 390105052023025080 Date & Time 2023-05-05 10:59:05 Transaction ID 5723413 Reference Number 4BYT8HM1NB Transaction Amount PHP 150.00 Bank Fee PHP 0.00 Convenience Fee PHP 30.00 Total Amount PHP 180.00

C.NG May 8, 2023, 6:25 p.m.

Can I still get my refund request despite that I already claimed my paid Police clearance this May 8, 2023?. I still haven't used my first time job seeker free Police Clearance.

D.PHILIPPINE NATIONAL POLICE May 10, 2023, 2:07 p.m.

May 10, 2023 Dear Carlo Angelo Ng, Greetings! Thank you for your request dated May 05, 2023 04:01:21 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for REFUND MY POLICE CLEARANCE PAYMENT. Response to Request This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System. If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered. May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Directorate for Investigation and Detective Management Philippine National Police FOI Receiving Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.