Philippine National Police(PNP)

Hi, I would like to request a refund from my Gcash. I cannot have my Police Clearance for having a Non-Valid ID. Thank you!

HERE IS THE OTHER INFORMATION

Payment Channel
GCASH MYEG Government

Order Number
390108242023533353

Date & Time
2023-08-24 14:09:28

Transaction ID
7698012

Reference Number
4BYTBTD9R1

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

August 29, 2023

Dear JIE ANN LLANTERO,

Greetings!

Thank you for your request dated Aug 24, 2023 04:05:53 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for REFUND MY GCASH PAYMENT.

Response to your request

Please be informed that your concern does not belong within the scope of FOI, this may fall to PNP frontline services. With regards to your concern, you may direct contact the PNP NPCS ONE-STOP SHOP, Camp Crame, Q.C  thru their Tel. No. 02-8723-0401 local 7663.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. You may use the link for the FOI Client/Customer Satisfaction Survey.

https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Respectfully,

PRO NCRPO Philippine National Police
FOI Receiving Officer