National Telecommunications Commission(NTC)

Hi! I want to refund my transaction for getting my Police Clearance because I don't need it anymore for opening a bank account, instead I will be using my National ID as my vaild ID to open an account. I am hoping for your consideration, thank you!

Payment Channel
GCASH MYEG Government

Order Number
390107062023199940

Date & Time
2023-07-06 00:25:31

Transaction ID
6693926

Reference Number
4BYT8NE269

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

July 10, 2023

Dear Ms. Garin:
Greetings!

Thank you for your request dated Jul 06, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refund my Gcash Payment.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to contact your concerned TELCO regarding your problem.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: 

THE COMMISSIONER
NTC Bldg., East Triangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Divina Daquioag
FOI Officer