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Date: Sept. 29, 2021, 5:51 p.m.

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Date: 2021-09-30 11:59:18.000000

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Date: 2021-10-01 11:19:05.000000

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Reduce Electricity Bill

Published by Department of Energy(DOE) on Sept. 29, 2021.
Requested from DOE by M. Millare at 05:51 PM on Sept. 29, 2021.
Purpose: Reduce Electricity Consumption Bill
Date of Coverage: 09/29/2021 - 09/29/2021
Tracking no: #DOE-674876853464

K.AROMIN Sept. 29, 2021, 5:51 p.m.

Hi this is Kimberly Trias Aromin asking for your help regarding our electricity bill. I have been positive with covid and because of that I stop working as I need to Isolate myself and boost my immune system. My husband who is working fulltime was forced to stop working to take care of our 1 year old son. His leave credits are all used and all the absences starting the day I got positive will not get paid. I can't even work on my part time job to help with the bills. We cannot pay our bills in due time because of this. Please give us at least a discount on our bill

R.DIVISION Sept. 30, 2021, 11:59 a.m.

September 30, 2021 Dear Kimberly, Thank you for your request dated Sep 29, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Reduce Electricity Bill. We received your request on Sep 29, 2021 and will respond on or before Oct 20, 2021 05:51:19 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRS02NzQ4NzY4NTM0NjQM, for request with ticket number #DOE-674876853464. Thank you. Respectfully, Joyanne Faye S. Angeles Alternate FOI Receiving Officer On behalf of Nelly M. Zabala FOI Receiving Officer DOE - Records Management Division

C.OFFICE Oct. 1, 2021, 11:19 a.m.

October 1, 2021 Good day, Ms. Aromin. Greetings! Thank you for reaching out to the Department of Energy regarding your concern. We regret to inform you that the DOE is not in the position to grant discounts on electricity bill. However, we advise all electricity consumers who are still unable to pay their bills to coordinate with their DUs to enter into socially equitable and manageable payment terms to prevent eventual disconnection of electricity services. If you have more questions or further clarifications, you may reach the ERC Consumer Affairs Service at their contact details below: Email address: [email protected] Landline numbers: (02) 8689-5389, (02) 8689-5338, (02) 8687-5577 Please note that it is the Energy Regulatory Commission (ERC) that is in charge of the electric industry's rate and service regulation functions, which also focuses on two primary responsibilities (Sec. 41, RA 9136): • handling of consumer complaints, and • ensuring the adequate promotion of consumer interests Thank you and stay safe. Respectfully, Consumer Welfare and Promotion Office FOI Receiving Officer

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