June 14, 2021
Dear Joseph Valiente,
Greetings!
Thank you for your request dated Jun 13, 2021 06:13:13 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked this office for Recovering or Tracking Lost Phone.
Response to Request
Please be informed that the NTC has no capability to locate the stolen/lost cellphone and also the cellphone number. However, in reference to the above request, may we suggest that you file a request for the blocking of the stolen cellphone unit.
You may file your request/complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Our office is available from Monday-Friday 8:00AM - 5:00 PM or call at 8-9213251 & 8-9267722 or email at
[email protected]. You may also contact our Regional Office at Cor. M. Logarta & Lopez Jaena Sts., Subangdaku, Mandaue City, Cebu with telephone number (033)320-2251 or email at
[email protected] /
[email protected].
The following are the requirements:
1. Duly accomplished and notarized AFFIDAVIT OF
OWNERSHIP AND LOSS WITH UNDERTAKING [Form No. NTC
1-24]
Note: The Affidavit of Loss must indicate the IMEI of the
mobile phone and/or the SIM to be blocked.
2. Proof of Ownership, ANY of the following:
2.1 Copy of Official Receipt of the mobile phone
2.2 Box of the mobile phone with International Mobile Equipment
Identity (IMEI)
3. Copy of valid Identification
3.1 Any government-issued ID or Passport
3.2 For students, school ID
3.3 For cases when ID is not available, Birth Certificate OR NBI
Clearance
Supporting Documents for Representative(s)
1. Authorization letter duly signed by the applicant and valid ID of the authorized representative.
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
GAMALIEL A. CORDOBA
Commissioner
[email protected]
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
DELILAH F. DELES
Deputy Commissioner
FOI Decision Maker
