Professional Regulation Commission(PRC)

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Date: Sept. 5, 2022, 3:13 p.m.

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Date: 2022-09-12 15:28:07.000000

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Problem with my LERIS Account (Record Mismatched; Valid ID Not Found)

Published by Professional Regulation Commission(PRC) on Sept. 5, 2022.
Requested from PRC by A. Fernandez at 03:13 PM on Sept. 5, 2022.
Purpose: For Visa Screen Purposes
Date of Coverage: 09/01/2022 - 09/05/2022
Tracking no: #PRC-636790345588

G.OLIVARES Sept. 5, 2022, 3:13 p.m.

Good day! I just want to inform you that I have had a problem with my LERIS account from PRC since last week. I've been trying to select a transaction and make an appointment for obtaining a STATEBOARD VERIFICATION but once I filled out the details and attempted to click the proceed button, there's a prompt that says "VALID ID NOT FOUND" and "RECORD MISMATCHED" I already sent an email to [email protected]. Hoping to get an immediate response as soon as possible. Thank you for your time!

G.OLIVARES Sept. 5, 2022, 3:28 p.m.

I think the problem for mismatched is probably my middle name. My middle name is SERVAÑA and that is also what appears in my NOA registration. The problem with my LERIS account is I registered using SERVANA instead of SERVAÑA. The letter N is the problem. How can I change that?

F.PROFESSIONAL REGULATION COMMISSION Sept. 12, 2022, 3:28 p.m.

September 12, 2022 Dear Gelmark Servaña, Thank you for your request dated Sep 05, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Problem with my LERIS Account (Record Mismatched; Valid ID Not Found). We received your request on Sep 05, 2022 and will respond on or before Sep 26, 2022 03:13:03 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo01082020164859-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBSQy02MzY3OTAzNDU1ODgM, for request with ticket number #PRC-636790345588. Thank you. Respectfully, FOI Receiving Officer

D.PRC Sept. 21, 2022, 3:09 p.m.

September 21, 2022 Dear Gelmark Servaña Olivares, I refer to my letter of Sep 05, 2022 03:13:03 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Problem with my LERIS Account (Record Mismatched; Valid ID Not Found). In order for us to work further on your request, we need more information from you regarding your query. Good Day! Please send us the following information for validation. Full Name: Birthdate: Registered PRC LERIS online email account: Transaction Type: Profession: License Number: Application Number on your NOA or Date of Examination: (for Initial Registration, Certification of Rating/Passing only) Photo of PRC ID, 1 Valid ID and for correction of date of birth please also provide us a clear copy of your PSA issued Certificate of Live Birth NOTE: Please reply to the thread/conversation we have sent to your email [email protected] last September 13, 2022 to avoid delay on your request. Kindly refrain from sending multiple messages for easier monitoring. Do not send here the information we need from you for data privacy. During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Dec 14, 2022 07:05:13 AM, your request will be closed. We hope to hear from you at the soonest possible time. Thank you. Respectfully, FOI Officer

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