National Telecommunications Commission(NTC)

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Date: July 11, 2020, 8:38 p.m.

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Date: 2020-07-14 08:35:43.000000

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Date: 2020-07-15 10:36:38.000000

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Poor Internet Connection GLOBE

Published by National Telecommunications Commission(NTC) on July 11, 2020.
Requested from NTC by C. Abenoja at 08:38 PM on July 11, 2020.
Purpose: Complaint Against Globe
Date of Coverage: 11/26/2019 - 07/11/2020
Tracking no: #NTC-425249027487

C.ABENOJA July 11, 2020, 8:38 p.m.

Hi there. I am an OFW working here in Middle East and my parents lives in Trece Martires Cavite. I am writing to complain regarding their no internet connection on their internet package. Both of my parents are senior citizens and with little knowledge on how to troubleshoot problems like this.

D.DAQUIOAG July 14, 2020, 8:35 a.m.

July 14, 2020 Dear Christopher, Thank you for your request dated Jul 11, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Poor Internet Connection GLOBE. We received your request on Jul 11, 2020 and will respond on or before Jul 31, 2020 08:38:44 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MjUyNDkwMjc0ODcM, for request with ticket number #NTC-425249027487. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS July 15, 2020, 10:36 a.m.

July 15, 2020 Dear Christopher Abenoja, Greetings! Thank you for your request dated Jul 11, 2020 08:38:44 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for Poor Internet Connection GLOBE. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. I enclosed a copy of the requirements. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

Attachments:

Customer Complaint.pdf

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