Published by National Telecommunications Commission(NTC) on June 26, 2021.
Requested from NTC by G. Kim at 06:21 AM on
June 26, 2021.
Purpose: TO HAVE A VALID EXPLAINATION AND RESOLUTION
Date of Coverage: 05/28/2021 - 06/26/2021
Tracking no: #NTC-407967510653
F.JOSE
June 26, 2021, 6:21 a.m.
HI.,I would like to file an executive complaint due to prolonged unresolved issue to my request of transfer of location
2. Complaint on Poor customer service, Complaint on agent OREO, Poor service provided of all Supervisors I spoke and unfulfilled call out from a manager.
I requested for a transfer of my internet from Brgy. Barangka Itaas Mandaluyong City to Brgy. Mauwa Mandaluyong City. With my early notice last May. I submitted all my requirements on June 8 but no resolution from them. I am asking for a help since Internet is very important for me as I am working from home. But no actions
D.DAQUIOAG
June 28, 2021, 6:50 a.m.
June 28, 2021
Dear FERLYN,
Thank you for your request dated Jun 26, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for POOR CUSTOMER SERVICE AND UNRESOLVED REQUEST FOR TRANSFER OF LOCATION.
We received your request on Jun 26, 2021 and will respond on or before Jul 17, 2021 06:21:48 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MDc5Njc1MTA2NTMM, for request with ticket number #NTC-407967510653.
Thank you.
Respectfully,
Divina Daquioag
FOI Officer
F.JOSE
June 28, 2021, 9:43 a.m.
Hi Ms.Divina,
Thank you for your response in this matter.
Hope you can help me resolving this issue as we all know that most of us is working from home.
I keep on following up my concern as I need the internet badly since I. Working from home but no response from their end.We tried numerous times to call the hotline,spoke with customer service but all knew is to ask for apology and says there's nothing that they can do.its been a month now but no clear acrions feom their end.
F.JOSE
June 28, 2021, 10 a.m.
Hi Ms.Divina,
Thank you for your response in this matter.
Hope you can help me resolving this issue as we all know that most of us is working from home.
I keep on following up my concern as I need the internet badly since I. Working from home but no response from their end.We tried numerous times to call the hotline,spoke with customer service but all knew is to ask for apology and says there's nothing that they can do.its been a month now but no clear actions from their end.
A.CABARIOS
June 29, 2021, 8:42 a.m.
June 29, 2021
Dear FERLYN JOSE,
Greetings!
Thank you for your request dated Jun 26, 2021 06:21:48 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked this office for POOR CUSTOMER SERVICE AND UNRESOLVED REQUEST FOR TRANSFER OF LOCATION.
Response to Request
In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected].
Your right to request a review:
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:
GAMALIEL A. CORDOBA
Commissioner
[email protected]
National Telecommunications Commission
BIR Road East Triangle Diliman Quezon City
Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
DELILAH F. DELES
Deputy Commissioner
FOI Decision Maker
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