You have submitted an FOI request
Date: May 5, 2023, 11:41 a.m.
Your request is already in review
Your request was denied
Date: 2023-05-10 10:38:00.000000
How was your request?
Published by Philippine National Police(PNP) on May 5, 2023.
Requested from PNP by C. Ng at 11:41 AM on
May 5, 2023.
Purpose: Requesting Refund of Police Clearance
Date of Coverage: 05/05/2023 - 05/05/2023
Tracking no: #PNP-429571438535
Hi! I would like to request a refund from my Gcash. I didn't saw and clicked the first time Job seeker option that supposed to be free for first time job seekers. Here are the details for that: Payment Channel/Merchant IPAY MYEG Order Number 390109242022683051 Date & Time 05-05-23 10:59 am Reference Number 314465158 Transaction Amount PHP 150.00 Bank Fee PHP 0.00 Convenience Fee PHP 30.00 Total Amount PHP 180.00
Here is the complete transaction details Payment Channel GCASH MYEG Government Order Number 390105052023025080 Date & Time 2023-05-05 10:59:05 Transaction ID 5723413 Reference Number 4BYT8HM1NB Transaction Amount PHP 150.00 Bank Fee PHP 0.00 Convenience Fee PHP 30.00 Total Amount PHP 180.00
May 10, 2023 Dear Carlo Angelo, This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System. If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered. Thank you. Respectfully, Directorate for Investigation and Detective Management Philippine National Police FOI Officer