Philippine National Police(PNP)

Hi I would like to request a refund for my transaction with a reference number 20230718QM3VVJ6QT2 since I was not able to get the document I was requesting for reasons that it is invalid according to the police officials. Here are the details of the receipt.

Reference No: 4BYT8OUV1X
Name: BENEDICTO A.K.A. ANTERO LUPAGUE BASIG 
Email: [email protected] 
Date and Time: July 18, 2023 2:17 pm
Order no: 390107182023513742
Transaction ID: 6940280
Transaction Amount: 150
Product Description: 3020
Bank Fee: 0
Convenience Fee: 30
Total Amount Due: 180

July 27, 2023

Dear JHOANA MARIE BASIG,

Greetings!

Thank you for your request dated Jul 19, 2023 07:00:37 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Police Clearance.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have [Police Clearance Refund]* the information you have requested. However, you may wish to contact  at <09351918316>, or resubmit your request addressed to the correct agency on the eFOI portal at .

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
PRO 4B Philippine National Police
FOI Officer