National Telecommunications Commission(NTC)

June 10, 2020 Dear Alyssa Alexis Anne Alcasid, Greetings! Thank you for your request dated May 12, 2020 09:08:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. We apologized for the delay of our response. Unfortunately, it is taking longer than expected to deal with your request due to the current situation that the world is facing. There was a directive on the suspension of processing of all pending and new request from the general public. Your Request: You asked for PLEASE TRACK THIS NUMBER. Response to Request: In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Text Message (Text Spam, Text Scam, Illegal/Obscene Text Message, THREATS and other related Items.) Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Requirements: For Walk-In 1. Duly accomplished Application form 2. Mobile phone unit showing complained text message/s 3. Two (2) valid IDs (at least one ID is government issued) For Mail, Fax and E-mail 1. Duly accomplished Application form (Complaint on Text Message), available at NTC Website (ntc.gov.ph) 2. Screen shot copy of the complained text message/s 3. Two (2) valid IDs (at least one ID is government issued) Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker