National Telecommunications Commission(NTC)

July 31, 2019 Dear Atty. Albert Cong, Greetings! Thank you for your request dated Jul 16, 2019, 11:51:21 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request was : Request for Phone Unlocking was denied. Response to Request : Your FOI request was forwarded to the Consumer Welfare and Protection Division (CWPD) of this office for appropriate action. However, it was reviewed and it was advised that the SMART Center representative is now in the process of working out your concern. Likewise, as per the CWPD staff email conversation with the SMART Representative forwarded to us, you are now coordinating with each other. For further information and guidance with your concern, we attached a copy of the Memorandum Circular No. 01-09-2019, Subject: Rules and Regulations on Unlocking of Mobile Phones and Devices issued by the National Telecommunications Commission. Besides, you have the right to request a review of your concern. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: HON. GAMALIEL A. CORDOBA Commissioner, National Telecommunications Commission BIR Road, East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you for filing your concern at NTC FOI Portal! Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker