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Date: Dec. 14, 2023, 6:43 p.m.

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Date: 2023-12-15 13:13:44.000000

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Date: 2023-12-15 13:15:51.000000

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Philippine Prudential Life Insurance Company, Inc (PPLICI) Refund

Published by Insurance Commission(IC) on Dec. 14, 2023.
Requested from IC by A. Valida at 06:43 PM on Dec. 14, 2023.
Purpose: Refund of my PPLICI monthly contribution
Date of Coverage: 10/15/2013 - 03/19/2019
Tracking no: #IC-200301671098

A.VALIDA Dec. 14, 2023, 6:43 p.m.

I would like to know the status or update regarding my request for a full refund of my monthly premium contribution deduction amounting to PhP 110,584.00 deducted by Philippine Prudential Life Insurance Company, Inc. I submitted my formal letter request addressed to Atty. Iris Sylvia Lucero Bonifacio, Receiver, Insurance Commission at 5F AIC Burgundy Empire Tower ADB Ave. Cor. Garnet and Sapphire Roads, Ortigas, dated March 18, 2019 and March 17, 2023, respectively. Until now, I haven't received any updates from the concerned insurance company. Your assistance is highly appreciated.

P.NG Dec. 15, 2023, 1:13 p.m.

December 15, 2023 Dear Mr. Valida, Thank you for your request dated Dec 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Philippine Prudential Life Insurance Company, Inc (PPLICI) Refund. We received your request on Dec 14, 2023 and will respond on or before Jan 04, 2024 06:43:29 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHAsSB0NvbnRlbnQiD0lDLTIwMDMwMTY3MTA5OAw, for request with ticket number #IC-200301671098. Thank you. Respectfully, Patrick Joseph Ng FOI Officer

A.VINZON Dec. 15, 2023, 1:15 p.m.

December 15, 2023 Dear Mr. Valida, Greetings! Thank you for your request dated Dec 14, 2023 06:43:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Philippine Prudential Life Insurance Company, Inc (PPLICI) Refund. Response to Request In relation to your request, please be advised that for purposes of efficiency, while we shall be informing the concerned Insurance Commission office about the said request, it is best to directly communicate your concerns to: Atty. John A. Apatan Division Manager Conservatorship, Receivership and Liquidation Division Tel. No. 85238461 loc. 103 Email: [email protected] For your information and guidance. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by email at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). The quality of services you deserve matter to us. To help the Insurance Commission monitor the progress in improving its services, we appreciate accomplishing the Customer Satisfaction Surveys (CSS) through the following link: https://bit.ly/ICCustomerSatisfactionSurvey Thank you. Respectfully, Atty. Albert Lawrence Vinzon FOI Decision Maker

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