Bureau of Customs(BOC)

Hello,
With this letter i would like to ask help  for immediate release of my package sent from the Netherlands dated january 3, 2019 and reached its destination Philippines since january 9 this year at 7:30 pm and says it is in the bureau of custom for examination. The track and trace stays the same since 2 weeks already, no changes. This package is very important to the receiver, and there is no any prohibited inside causing such long time to be released in the BOC,
 Track code is CC077233474NL
Thank you very much,
Rachelle Daloy
[Text Redacted], [Text Redacted]

January 25, 2019

Dear Rachelle,

Greetings!

Thank you for your request dated Jan 25, 2019 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Pending package.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. However, you may wish to email us at [email protected] to assist you on the concern

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commissioner Rey Leonardo B. Guerrero. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Receiving Officer
FOI Officer