Securities and Exchange Commission(SEC)

Browse over 2894 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Nov. 10, 2022, 8:09 a.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2022-11-10 10:50:51.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2022-11-11 17:04:48.000000

4

RATE YOUR
REQUEST

How was your request?

PAYSO's PesoBuffet and MocaMoca Online Loan App Concern

Published by Securities and Exchange Commission(SEC) on Nov. 10, 2022.
Requested from SEC by R. Pandela at 08:09 AM on Nov. 10, 2022.
Purpose: Online Loan Apps Unlawful Procedure
Date of Coverage: 10/28/2022 - 11/10/2022
Tracking no: #SEC-538436180383

J.FERNANDEZ Nov. 10, 2022, 8:09 a.m.

Hi! I just want to forward a concern about these loan apps under PAYSO's, which are PesoBuffet and MocaMoca. I made a 2k loan on each app. I received Php 1300 only from PesoBuffet and Php 1500 only from MocaMoca and I am willing to pay it. They promised me it can be paid within 30 days. However, they started charging me after 7 days and that's 7% per day. I tried to chat their customer service so that I can pay it in installment but they told me that they can't do anything about it and told me that if I don't have to pay it right away, it will give me negative effects in the future.

I.GONZALES Nov. 10, 2022, 10:50 a.m.

November 10, 2022 Dear Jober, Thank you for your request dated Nov 10, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for PAYSO's PesoBuffet and MocaMoca Online Loan App Concern. We received your request on Nov 10, 2022 and will respond on or before Dec 01, 2022 08:09:25 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foimc1s2019-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy01Mzg0MzYxODAzODMM, for request with ticket number #SEC-538436180383. Thank you. Respectfully, Isma Gonzales FOI Officer

A.GUMTANG- REMALANTE Nov. 11, 2022, 5:04 p.m.

November 11, 2022 Dear Jober Fernandez, Greetings! Thank you for your request dated Nov 10, 2022 08:09:25 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for PAYSO's PesoBuffet and MocaMoca Online Loan App Concern. Response to Request To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below: 
1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 
2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC. 
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 
4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION) 5. Submit one complaint form per respondent company. For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/ Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.