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Date: Oct. 12, 2022, 7:16 p.m.

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Paymaya referral: Online Transaction Scam

Published by National Telecommunications Commission(NTC) on Oct. 12, 2022.
Requested from NTC by C. Decatoria at 07:16 PM on Oct. 12, 2022.
Purpose: To get a "Court Order" as advised by a Paymaya customer service agent
Date of Coverage: 10/11/2022 - 10/12/2022
Tracking no: #NTC-829716135898

J.TANGSON Oct. 12, 2022, 7:16 p.m.

Hi! I would like to request a help regarding scam case that happened through an online negotiation. I tried to order a Keyboard case worth 3000 pesos through a self-proclaimed seller on a Facebook group. I have already called "Paymaya Customer Service" to ask for a refund. I was told that l will be a court order in order for them to investigate my concern

J.TANGSON Oct. 12, 2022, 7:17 p.m.

Hi! I would like to request help regarding a scam case that happened through an online negotiation. I tried to order a Keyboard case worth 3000 pesos through a self-proclaimed seller on a Facebook group. I have already called "Paymaya Customer Service" to ask for a refund. I was told that l would need a court order for them to investigate my concern.

D.DAQUIOAG Oct. 13, 2022, 2:51 p.m.

Oct 13, 2022 Dear Jose Mariano Tangson, Thank you for your request dated Oct 12, 2022 07:16:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Paymaya referral: Online Transaction Scam. We received your request on Oct 12, 2022 07:16:12 PM and we have forwarded your request to Philippine National Police for such appropriate action. Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04Mjk3MTYxMzU4OTgM, for request with ticket number #NTC-829716135898. Thank you. Respectfully yours, Divina Daquioag FOI Officer

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