Department of Foreign Affairs(DFA)

Hi! We have a group appointment and we thought that we only had one reference number and that is my friend's reference number. Now, the problem is, we have paid and transacted twice in my friend's reference number in 7/11. Since, it is already transacted according to the cashier, we can't take back our money we have paid. Is there a way to get our money back? because it seems that we overpaid in one reference number. Thank you.

July 24, 2023

Dear Ace Jher,

Greetings!

Thank you for your request dated Jul 22, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Passport Appointment Payment.

Response to your request

Please be advised that your request cannot be categorized as an FOI request. You may wish to contact the Office of Consular Affairs at (02) 8-836-7745 or (02) 8-836-7747 or via [email protected] 

Your right to request a review


For further information on the availment of courtesy lane/ passport appointment, you may read through this link: https://www.passport.gov.ph/requirements/courtesy-lane 
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Receiving Officer
FOI Officer