Bureau of Customs(BOC)

December 12, 2022 Dear Nicole Cardel, Greetings! Thank you for your request dated Dec 06, 2022 04:38:09 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Parcel Delivery from me. Response to Request If the mode of payment of the said charges is through money remittance or personal bank account, we affirm this is a scam. We recommend that you cut your transaction and communication with your chatmate as we have already handled those types of modus by the scammers instructing you to transfer money to a named person. For future reference, please be advised that The Bureau of Customs does not accept payment through personal bank accounts or any money remittances. The Bureau's personnel does not directly communicate through phone calls or text messages to the consignee/recipient. We have an advisory in Tiktok you may check it out to be informed of the usual modus of the scammers. https://www.tiktok.com/@customs.ph/video/7036968203045571867?is_from_webapp=1&sender_device=pc&web_id=7096293355722278401 For complaints against online scam, it is advisable that you may have this matter directly coordinated with the PNP Anti Cybercrime Group (PNP-ACG), for appropriate action. Please see below links/contacts. OFFICE ADDRESS: Anti-Cybercrime Group Building Col. Lagman St., Bagong Lipunan Camp Crame, Quezon City, Metro Manila, Philippines 1100 CONTACT NUMBERS: Complaint Action Center / Hotline: 09985988116 Tel: +63 (02) 414-1560 Fax: +63 (02) 414-2199 Facebook: https://www.facebook.com/anticybercrimegroup Email [email protected] [email protected] Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Acting Commissioner Yogi Filemon L. Ruiz. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, FOI Receiving Officer FOI Receiving Officer