You have submitted an FOI request
Date: Aug. 1, 2023, 7:25 a.m.
Your request is already in review
Your request was denied
Date: 2023-08-01 13:24:47.000000
How was your request?
Published by Department of Tourism(DOT) on Aug. 1, 2023.
Requested from DOT by A. Año at 07:25 AM on
Aug. 1, 2023.
Purpose: File an official complaint
Date of Coverage: 07/24/2023 - 07/26/2023
Tracking no: #DOT-159826720559
Hi, good day! I was trying to look for the right email address where I can officially file a complaint against a travel and tours agency operating in Balabac, Palawan. I recently had a very bad experience with this agency and would like to file an official complaint. Here are the agencies that I plan to contact via email: 1. Palawan Provincial Tourism Office 2. Balabac Municipal Tourism Office 3. Any government agency/s which handles accredited travel and tours agencies Thanks for the help! Regards, Jesus S. Navalta
August 1, 2023 Dear Mr. Navalta, Greetings! Thank you for your request dated August 01, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You asked for Palawan Tourism Complaint. Response to your request While our aim is to provide information whenever possible, in this instance, please be informed that complaints or request for investigation, administrative or otherwise, fall under the exemptions to Executive Order No. 2 s. 2016, as such we are constrained to deny your request. Please be informed that the FOI can only provide available data that are deemed public information; complaints are outside the area of jurisdiction of the FOI. For complaints, you can send an email through: [email protected] Your right to request a review If you are unhappy with our response to your FOI request, you may ask us to carry out an internal review by writing a letter or email addressed to Secretary Christina Garcia Frasco of the Department of Tourism and sending it through the email address: [email protected]. Your review request should explain why you are dissatisfied with the response and should be made within 15 calendar days from the date when you received this response. We will complete the review and tell you the result within 30 working days from the date when we receive your request for review. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Maricel C. Malalad DOT FOI Receiving Officer
Hello - Please read my request carefully — I was asking for any contact email for Palawan Provincial Tourism Office or Balabac Municipal Tourism Office. Again - I am only asking for the email addresses of the concerned agency as I can’t find any info online.