Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Hello,

I was looking into my records for the contribution. I do understand that SSS, Philhealth and Pag-ibig are mandated and automatically deducted from my pay. However, upon checking my pag-ibig contribution and Philhealth, it seems it doesn't tally with my SSS Contribution based on days I was employed. I am particular to the missing Pag-ibig contribution where I was employed under the company that was acquired and renamed to several name " ContactWorld > ServiceZone > ClientLogic > now SITEL " The Country manager at that time of my exit (year 2006) was Danilo Sebastian Reyes / Dan Reyes.

27 August 2021

Dear MS. MARY JENIELYN V. FABRUADA,

This refers to your eFOI request for a copy of your Pag-IBIG Fund Contribution Remitted by your Employer (purpose: validation of contribution).

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

May we provide the following options on how you can obtain the details you need through the Pag-IBIG Fund Contact Center:

1.	Phone call at (+632) 8-724-4244: Weekdays and Saturdays from 8:00am to 5:00pm;
2.	Email at [email protected]: Weekdays from 6:00am to 12:00am and Weekends from 10:00am to 7:00pm; or
3.	Chat in our website at https://www.pagibigfund.gov.ph: Daily from 8:00am to 7:00pm.

The above options are highly encouraged so you don't have to travel, leave your house and avoid unnecessary exposure outside your residence.

Nevertheless, if you are in a declared General Community Quarantine area, you may visit a Pag-IBIG Fund branch nearest you that is open for service to ask for this information, and bring along with you two (2) government-issued identification cards for verification purposes.

Thank you.

FOI Receiving Officer