Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Goodday
 I'm Mr. Dinco. I've filed for pag Ibig special restructuring Program (oct.25,2020)..with reference number RL20 29930884.. I would like to request the status of my filed online petition...and this specific program requires only ONLINE application right? NO need for personal appearance at any pag Ibig center?

Many thanks and God bless
Paterno B. Dinco
Pag Ibig # 102003336855

23 November 2020

Dear MR. PATERNO B. DINCO,

This refers to your eFOI request received via our eFOI portal on 06 November 2020 for the status of your Pag-IBIG Special Restructuring Program which was filed on 25 October 2020. You also inquired if there is an online application for this program and if there is no need for you to personally appear at any of our branches.

In reply to your request on the status of your application on the Special Restructuring Program, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request for the status of your Pag-IBIG Special Restructuring Program pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

Meanwhile, we took the liberty of asking the operating unit concerned (Housing Loans Operating Cluster) on your query if there is  an online application for  HDMF’s Special Restructuring Program and if there is no need for you to personally appear at any of our branches. Considering that, according to you, you have filed for said program online (thru Virtual PAG-IBIG), there is no need for you to personally appear at any of our branches. Upon application, you are only required to submit your valid ID and a “selfie” photo online. The promissory note or other documents may be submitted through pouch system. You may also contact Ms. Bernadette Narte, Member Services Officer III, via telephone number (02) 84223000 (local 3285) for more information.

Thank you.

FOI Receiving Officer