Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Hihingi lang po sana ako ng tulong, kasi ilan beses na po ako nagpapabalik balik sa office po ng PAG IBIG at Hindi rin po biro yung pamasahe ko na nagastos ko ng Wala parin po sa akin yung ID, kada punta ko po kasi dun para po  mag avail ng  Loyalty Card. Para nman po atleast mapakinabangan ko po yung  discount bilang miyembro po. Madalas po ang tugon nila sa akin Ay Wala daw po yung pinaka Pang PVC para sa ID po. Discount lang nman po ang aking nais sa Loyalty Card ko po para po kase sa akin kahit 10% discount yun malaking tulong para sakin yun. Salamat po Sana matugonan po ang aking hiling

29 December 2023

Dear REQUESTOR, 

This refers to your request received on 26 December 2023 via eFOI portal of the Home Development Mutual Fund (Fund) requesting for issuance of your Pag-IBIG Loyalty Card.

Kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

Considering that you did not request for any information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development, we are constrained to deny your request.

Nevertheless, we took the liberty of endorsing your concern to the operating unit concerned – the Feedback Management Unit. For your inquiries or concerns, you may contact our Feedback Management Unit through at [email protected] and/or telephone numbers (02)8654-7151 / 8654-6524 or you may also directly email to Ms. Klarysse Lualhati at [email protected].

In compliance with Section 6.6.1 of the Anti-Red Tape Authority (ARTA) Memorandum Circular No. 2019-002, series of 2019 entitled Guidelines on the Implementation of the Citizen’s Charter in Compliance with Republic Act 11032, otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018,” and Its Implementing Rules and Regulations, may we kindly request your thoughts or feedback on how we can improve your experience by filling out the Feedback Form in this link: https://forms.office.com/r/A652CzriXW

Thank you.

FOI Receiving Officer