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Date: April 24, 2021, 11:42 a.m.

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Date: 2021-05-12 09:29:34.000000

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Date: 2021-05-12 09:35:56.000000

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Overcharges from Converge

Published by National Telecommunications Commission(NTC) on April 24, 2021.
Requested from NTC by S. Jabines at 11:42 AM on April 24, 2021.
Purpose: Get resolution
Date of Coverage: 02/01/2021 - 03/31/2021
Tracking no: #NTC-666851106182

L.TIANES April 24, 2021, 11:42 a.m.

Hi NTC, I am is writing to formally file a complaint vs Converge ICT solutions. They are asking me to pay 11,000 worth of bill and threatening to cut of my service, without just reason. I'm only supposed to pay 6,773, In which I already paid. I have reached out to them via Phone but they won't entertain my request because they are saying my bill is due. I have emailed them but no one has gotten back to me.

L.TIANES April 24, 2021, 11:47 a.m.

I have also sent a formal email to [email protected] [email protected] but no one has gotten back to me yet.

D.DAQUIOAG May 12, 2021, 9:29 a.m.

May 12, 2021 Dear Loreto Jr, Thank you for your request dated Apr 24, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Overcharges from Converge. We received your request on Apr 24, 2021 and will respond on or before May 14, 2021 11:42:08 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://dilgjmcnewlink20190128-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy02NjY4NTExMDYxODIM, for request with ticket number #NTC-666851106182. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 12, 2021, 9:35 a.m.

May 12, 2021 Dear Loreto Jr Tianes, Greetings! Thank you for your request dated Apr 24, 2021 11:42:08 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked us about the update of your complaint to converge. Response to Request Your FOI request is approved. Please note that we forwarded your complaint to the Consumer Welfare & Protection Division for appropriate action. You may directly call the Telephone Number 89267722 or 89204464 to make a follow-up of your request. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to

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