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Date: May 29, 2022, 3:48 p.m.

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Date: 2022-05-30 11:22:05.000000

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Date: 2022-06-01 10:14:49.000000

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Overcharge of Electricity Bill at Surigao Del Norte Electric Cooperative (SURNECO)

Published by Department of Energy(DOE) on May 29, 2022.
Requested from DOE by N. Espinosa at 03:48 PM on May 29, 2022.
Purpose: -Clarification of the Electric Bill -To propose an action toward this Overcharge electric bill
Date of Coverage: 05/01/2022 - 05/29/2022
Tracking no: #DOE-075334252219

J.BALOG May 29, 2022, 3:48 p.m.

Hi, Good day, I would like to take action about the bills of the SURNECO Electric Consumers complaining right now on different social media platforms like Facebook. Many consumers are complaining that the penalty of June 8 is added on the next bill in advance but today is May 29. They receive a bill again with the penalty that should only issued after June 8. I think you sould take action from it URGENTLY because many consumers right now are affected. PLEASE PRIORITIZE

R.DIVISION May 30, 2022, 11:22 a.m.

May 30, 2022 Dear John Carl, Thank you for your request dated May 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Overcharge of Electricity Bill at Surigao Del Norte Electric Cooperative (SURNECO). We received your request on May 29, 2022 and will respond on or before Jun 17, 2022 03:48:29 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact us using the reply function on the eFOI portal at http://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERPRS0wNzUzMzQyNTIyMTkM, for request with ticket number #DOE-075334252219. Thank you. Respectfully, Joyanne Faye S. Angeles Alternate FOI Receiving Officer Nelly M. Zabala FOI Receiving Officer DOE-Records Management Division

C.OFFICE June 1, 2022, 10:14 a.m.

June 1, 2022 Dear John Carl Balog, Greetings! Thank you for your request dated May 29, 2022 03:48:29 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Overcharge of Electricity Bill at Surigao Del Norte Electric Cooperative (SURNECO). Response to Request Kindly be informed that we have endorsed your concern to the National Electrification Administration (NEA) which supervises electric cooperatives, for appropriate action and copy furnished you of the email. We have also requested said office to communicate directly with you their action taken to your concern thru your email, copy furnish our office for monitoring purposes. Rest assured that NEA will revert to you as soon as possible. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Consumer Welfare and Promotion Office FOI Receiving Officer

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