Securities and Exchange Commission(SEC)

Browse over 2894 from this government agency

Go Back

REQUEST
SUBMITTED

You have submitted an FOI request

Date: Dec. 19, 2022, 5:06 p.m.

PROCESSING
REQUEST

Your request is already in review

Date: 2022-12-20 09:59:20.000000

REQUEST
SUCCESSFUL

Your request was successful

Date: 2022-12-27 16:32:52.000000

4

RATE YOUR
REQUEST

How was your request?

Online Lending App keeps on calling my reference contact

Published by Securities and Exchange Commission(SEC) on Dec. 19, 2022.
Requested from SEC by T. Chu at 05:06 PM on Dec. 19, 2022.
Purpose: Calling their attention
Date of Coverage: 12/18/2022 - 12/19/2022
Tracking no: #SEC-879764049910

P.RODEL Dec. 19, 2022, 5:06 p.m.

Hi. I would like to file a formal complaint on Juanhand Lending App as they keep on calling my reference contact persons eventhough it was communicated to them very well that I cannot pay my due date loan because I lost my job. They asked me the reason why there is a delayed in payment, when will i pay and where they can contact me. I called them thru the phone number they use to call me but they are not answering. Please assist me regarding this matter. I would love to send you screenshot of the converstions we had to validate my claims.

I.GONZALES Dec. 20, 2022, 9:59 a.m.

December 20, 2022 Dear Patricia May, Thank you for your request dated Dec 19, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Online Lending App keeps on calling my reference contact. We received your request on Dec 19, 2022 and will respond on or before Jan 09, 2023 05:06:27 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy04Nzk3NjQwNDk5MTAM, for request with ticket number #SEC-879764049910. Thank you. Respectfully, Isma Gonzales FOI Officer

A.GUMTANG- REMALANTE Dec. 27, 2022, 4:32 p.m.

December 27, 2022 Dear Patricia May Rodel, Greetings! Thank you for your request dated Dec 19, 2022 05:06:27 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Online Lending App keeps on calling my reference contact. Response to Request To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below: 
1. To File a Formal Complaint Against a Lending or Financing Company Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx 
2. Provide the necessary attachments, namely: a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company); b. loan agreement (if any); c. valid government-issued ID; and d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC. 
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address; b. personal contact number/s; and c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission. 
4. Use the below format in the subject head of e-mail in sending the complaint form to [email protected]:
COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION) 5. Submit one complaint form per respondent company. For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/ Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.