You have submitted an FOI request
Date: May 19, 2022, 10:46 a.m.
Your request is already in review
Your request was denied
Date: 2022-05-24 14:51:28.000000
How was your request?
Published by National Bureau of Investigation(NBI) on May 19, 2022.
Requested from NBI by J. Mendoza at 10:46 AM on
May 19, 2022.
Purpose: To seek assistance regarding harassment of online lending apps even though not yet past the due date
Date of Coverage: 05/18/2022 - 05/19/2022
Tracking no: #NBI-824445652337
Hello! Good day.. I am seeking for assistance hopefully because of this online lending applications. I was able to apply for a loan with Taga Cash Online Lending App but even before my due date passed they called and harrassed me thru text messages. The collection was made in a very rude way and they are threatening me for public humiliation if I don't pay by the time they have specified. I am hoping for your assistance regarding my case.. thank you very much
May 24, 2022 Dear Nneka, Greetings! Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Please be informed that the NBI-FOI team handles requests for documents, data or information on NBI programs and services. For complaints and requests for investigation, kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City or to NBI Regional or District Office nearest you and submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. Meanwhile, you may also reach out to Securities and Exchange Commission (SEC) as regards your complaint with the lending company. You may follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/. If unhappy with the response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to [email protected] Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, FOI Receiving Officer