You have submitted an FOI request
Date: July 29, 2021, 1:20 p.m.
Your request is already in review
Your request was denied
Date: 2021-08-02 16:16:01.000000
How was your request?
Published by National Bureau of Investigation(NBI) on July 29, 2021.
Requested from NBI by R. Calacday at 01:20 PM on
July 29, 2021.
Purpose: Reporting fraud transaction in Shopee
Date of Coverage: 07/19/2021 - 07/19/2021
Tracking no: #NBI-395170534629
Hello! I would like to seek assistance on getting NBI to provide approval for Shopee to release information on the fraudster who tricked my Senior Citizen mother from giving out her OTP for a Shopee transaction. We need to understand how they had access to our credit card details, my mother's phone number and the purchases they made thru Shopee. Both Shopee and BPI have washed their hands of the incident even if we reported it 20-40mins after it happened while the transaction is still floating in the bank's system. We need NBI's guidance on how to pursue these online fraudsters and a letter
Dear Roni Ann Reyes, Greetings! Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. In order to properly address your concerns, may we request that you submit your complaint- affidavit together with all other documentary pieces of evidence that you may adduce on your behalf. Kindly proceed to our Complaints and Recording Division. (CRD), Vtech Tower, G. Araneta Avenue (C-3), corner Ma. Clara Street, Barangay Sto. Domingo, Quezon City and bring the aforesaid documents. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by sending an email to [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. Thank you. Respectfully, https://www.foi.gov.ph/help FOI Officer