Philippine Charity Sweepstakes Office(PCSO)

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Date: Aug. 3, 2022, 9:35 a.m.

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Date: 2022-08-03 18:31:51.000000

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Date: 2022-08-03 21:14:04.000000

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ONLINE APPLICATION AND WEBSITE NOT ACCESSIBLE

Published by Philippine Charity Sweepstakes Office(PCSO) on Aug. 3, 2022.
Requested from PCSO by R. Gonzales at 09:35 AM on Aug. 3, 2022.
Purpose: REQUEST FOR MEDICAL ASSISTANCE
Date of Coverage: 07/24/2022 - 08/02/2022
Tracking no: #PCSO-964173214389

L.ESCUSA Aug. 3, 2022, 9:35 a.m.

Hi! We've been trying to access the online application for medical assistance and the PCSO website to no avail. Just keeps saying access denied, tried several times in various devices by our whole family, still can't get through. Is there any other way to file for the request? Thanks!

R.JIMENEZ Aug. 3, 2022, 6:31 p.m.

August 3, 2022 Dear LARAINE, Thank you for your request dated Aug 03, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for ONLINE APPLICATION AND WEBSITE NOT ACCESSIBLE. We received your request on Aug 03, 2022 and will respond on or before Aug 24, 2022 09:35:28 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEVBDU08tOTY0MTczMjE0Mzg5DA, for request with ticket number #PCSO-964173214389. Thank you. Respectfully, Ruchiella T. Jimenez FOI Officer

P.DECISION MAKER - BOS Aug. 3, 2022, 9:14 p.m.

August 3, 2022 Dear LARAINE ESCUSA, Greetings! Thank you for your request dated Aug 03, 2022 09:35:28 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance due to "ONLINE APPLICATION AND WEBSITE NOT ACCESSIBLE". Response to Request We are sorry to hear about your difficulties in accessing our website. Relative to your query, financial assistance for patients being managed/treated within Metro Manila may only be processed through the online application at the PCSO Official Website. However, for further inquiries on filing your application, you may contact the Charity Assistance Department at the numbers (02)8426-3475 or (02)8366-3328. Likewise, for problems with our website, you may reach out to our Information Technology Services Department at contact numbers (02)8696-6954 or (02)8846-8862. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to . Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Customer Satisfaction Survey Please take a moment to fill out the PCSO FOI Request Survey Form at https://forms.gle/HUaPg456pWCGBopGA. Your input will help us improve our service. Thank you. Respectfully, DR. LARRY R. CEDRO PCSO Decision Maker

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