You have submitted an FOI request
Date: Oct. 30, 2022, 6:25 p.m.
Your request is already in review
Your request was denied
Date: 2022-12-14 10:30:03.000000
How was your request?
Published by National Privacy Commission(NPC) on Oct. 30, 2022.
Requested from NPC by R. Mosende at 06:25 PM on
Oct. 30, 2022.
Purpose: To stop Violating Data Privacy Act
Date of Coverage: 09/01/2022 - 10/30/2022
Tracking no: #NPC-468265494090
Hi Just want to make a complain againt Moca Moca an Online Lending Platform who keeps violating the Data Privacy Act. This is not the first time they did this. They did this 3 times to me. What they doing is they will call someone on my phonebook just to remind me on my due date. Even though my line is always open. And reachable. Those people who they called are not my declared emergency contact on their platform, that is why Im surprise that they received a call from this OLP.
Dear Ma Nerissa Macapagal, Greetings! Thank you for your request dated Oct 30, 2022 06:25:26 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your request You seek help due to the unauthorized access and alleged harassment of your contacts by an online lending app. Response to your request While we aim to provide information whenever possible, in this instance, your inquiry is not a valid FOI request but a complaint to which the filing should follow our process under the NPC citizen’s charter. Under Executive Order No. 2, s. 2016, it provides for the guidelines on full public disclosure and transparency in the public service which covers only access to information, official records, public records, and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. In this regard, complaints and request for clarification on data privacy violation should follow the guidelines provided in the citizen’s charter of our agency, which you may access here: https://www.privacy.gov.ph/citizens-charter/filing-a-complaint/ Nonetheless, to assist you with your concern, we have forwarded your inquiry, name, and email address to our Public Information and Assistance Division ([email protected]) for the drafting of an appropriate response. You may expect our written response within 3-7 working days. However, if the concerned office determines that this may be a subject of an advisory opinion, the same will be released to you not later than 20 working days, unless the complexity and novelty of the subject matter require a longer period of time for further evaluation. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Privacy Commissioner and Chairman Atty. John Henry D. Naga at [email protected]. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date you received this letter. We will complete the review and tell you about the result within 30 calendar days from the date we receive your review request. Thank you. Respectfully, https://www.foi.gov.ph/help FOI Officer