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Date: Nov. 10, 2021, 5:32 a.m.

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Date: 2021-11-10 17:54:58.000000

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Date: 2021-11-11 11:52:50.000000

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OLP - Auto Reloan without Knowledge & Consent

Published by Securities and Exchange Commission(SEC) on Nov. 10, 2021.
Requested from SEC by M. Viray at 05:32 AM on Nov. 10, 2021.
Purpose: To nullify the auto reloan and to deactivate or erase my account on their system or database.
Date of Coverage: 10/16/2021 - 11/09/2021
Tracking no: #SEC-927043175193

R.PAYOT Nov. 10, 2021, 5:32 a.m.

Good day! I would like to ask help re the automatic reloan without my consent from an OLA called OLP or Online Loans Philippines. On Oct 16th, I've fully paid my due. After 30 mins, I received an email that my new loan has been processed & disbursed. The money was sent to an unregistered GCash account number. I've never received the money nor tried to reloan because I promised myself to not do it with them again due to higher interest rates. Now, I'm scared as they might try to shame me on soc meds & text blast me and my contacts on the said due date.

V.INFANTE Nov. 10, 2021, 5:54 p.m.

November 10, 2021 Dear Robemel, Thank you for your request dated Nov 10, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for OLP - Auto Reloan without Knowledge & Consent. We received your request on Nov 10, 2021 and will respond on or before Dec 01, 2021 05:32:09 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy05MjcwNDMxNzUxOTMM, for request with ticket number #SEC-927043175193. Thank you. Respectfully, Violeta Infante FOI Officer

A.GUMTANG- REMALANTE Nov. 11, 2021, 11:52 a.m.

November 11, 2021 Dear Robemel Payot, Greetings! Thank you for your request dated Nov 10, 2021 05:32:09 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for OLP - Auto Reloan without Knowledge & Consent. Response to Request Please be informed that the fastest way to resolve this issue is by contacting and coordinating with the company itself. Most of the time, it is the company concerned which is in the best position and better equipped to address the problems of the other party, the borrower. It is endeavored that the complainant must strive to reach out to and solve the issue with the Company first before filing a complaint with the SEC. Your right to request a review.   If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.   If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).   Thank you. Respectfully, Atty. Rachel Esther Gumtang- Remalante FOI Receiving Officer

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