Philippine Statistics Authority(PSA)

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Date: March 17, 2020, 9:47 a.m.

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Date: 2020-03-17 21:11:27.000000

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Date: 2020-03-20 11:49:23.000000

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Number of PSA certificate orders from non-traditional channels and complaints for those orders

Published by Philippine Statistics Authority(PSA) on March 17, 2020.
Requested from PSA by A. Gurtiza at 09:47 AM on March 17, 2020.
Purpose: Research for software development
Date of Coverage: 01/01/2019 - 12/31/2019
Tracking no: #PSA-912191990608

A.GURTIZA March 17, 2020, 9:47 a.m.

Good day, I am a software engineer and I am independently developing an online application that may help Filipino citizens by giving guides on how to access government services using their mobile devices. In line with this, I would like to request the following information: The number of PSA certificate orders placed via PSAHelpline.ph The number of complaints resulting from those orders. This information will help me figure out what issues are preventing citizens from using alternative methods of acquiring PSA certificates. Regards, Alevzandre Gurtiza

S.NISPEROS March 17, 2020, 9:11 p.m.

Mar 17, 2020 Dear Alevzandre Gurtiza, Thank you for your request dated Mar 17, 2020 09:47:12 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Number of PSA certificate orders from non-traditional channels and complaints for those orders. We received your request on Mar 17, 2020 09:47:12 AM and will respond on or before Apr 07, 2020 09:47:12 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBTQS05MTIxOTE5OTA2MDgM, for request with ticket number #PSA-912191990608. Thank you. Respectfully, KMCD FOI Officer

N.PEREZ March 20, 2020, 11:49 a.m.

March 20, 2020 Dear Alevzandre Gurtiza, Greetings! Thank you for your request dated Mar 17, 2020 09:47:12 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for Number of PSA certificate orders from non-traditional channels and complaints for those orders. Response to Request Like your previous request, we have forwarded your request to division who compiles statistics on Civil Registry. We will send you their reply once we receive them. Thank you. Respectfully, OIC-ANS, ITDS FOI Officer

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