National Telecommunications Commission(NTC)

December 14, 2022 Dear Rhamel Marzan, Greetings! Thank you for your request dated Nov 25, 2022 12:22:56 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You request for Number of customer complaints against Converge. Response to Request Your FOI request is approved. I enclosed a copy of the available information to your request. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). In conclusion, we would also encourage you to copy the link below and open it to your URL or address locator for you to access the Feedback Survey, for us to know how we assisted/served you. https://forms.gle/X94UR3zqsJjMQvTPA Thank you. Respectfully, DEP.COM JON PAULO SALVAHAN FOI Decision Maker