National Telecommunications Commission(NTC)

April 6, 2022 Dear Cef Dela Cruz, Greetings! Thank you for your request dated Apr 06, 2022 08:51:17 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for the Number of complaints against PLDT or other internet providers acted upon by NTC. Response to Request Your FOI request is approved. I enclose a copy of the available dataset of the information you requested. However, you may file your complaint at Consumer Welfare and Protection Division (CWPD) at National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City, or to the nearest NTC Regional Office in your area. For further details please visit the website www.ntc.gov.ph for the regional offices' addresses and contact details. Due to the challenges that we are facing now, we advise you to call first the office at 8-9213251 & 8-9267722 or the contact details of the regional office near your area. The office is available from Monday-Friday 8:00 AM-5:00 PM or email at [email protected]. Or you may visit the website of the NTC offices near you and you may be guided accordingly. By calling the contact details, the frontline services staff will give you further instructions and all the requirements for them to easily facilitate your request/complaint. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner NTC Bldg., East TRaingel, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Divina Daquioag FOI Receiving Officer