National Telecommunications Commission(NTC)

Hi good day.

I would like to request delete my t.m number (09068370923) under my name,
Its been missing for 2 months. Thank you any clarification please let me know

December 16, 2023

Dear Citizen,

Greetings!

Thank you for your request dated Dec 15, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Number delete.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the capability to delete the number you requested. You may visit personally the concerned TELCO Provider for that complaint.

You may also wish to take note of the following guidelines or reminders in case you encounter other issues in the future regarding telecommunications services:

1.	Do not disclose the IMEI Number of your lost/stolen cellphone unit and SIM Number in this portal but you may submit it directly to the concerned Cellular Mobile Telephone Service (CMTS) provider and to the nearest NTC Office to request it for blocking to all CMTS providers. To check the NTC Regional Offices address, you may visit the website at www.ntc.gov.ph;
2.	Further, for the NTC, to accept your request for blocking of lost/stolen cellphone unit, you bring personally the following requirements to the nearest NTC Office:

a.	   Duly accomplished and notarized AFFIDAVIT OF OWNERSHIP AND LOSS WITH UNDERTAKING        
b.	   [Form No. NTC 1-24] download at www.ntc.gov.ph
c.	   Note: The Affidavit of Loss must indicate the IMEI of the mobile phone and/or the SIM to be blocked.
d.	   Proof of Ownership, ANY of the following:
	    d.1.  Copy of Official Receipt of the mobile phone
	    d.2.  Box of the mobile phone with International Mobile Equipment 
          Identity (IMEI)
e.	 Copy of valid Identification
e.1 Any government-issued ID or Passport
e..2 For students, school ID
e..3 For cases when ID is not available, Birth Certificate OR NBI 
        Clearance
f.	Supporting Documents for Representative(s)
   f.1  Authorization letter duly signed by the applicant and valid ID of the authorized representative.

3.	For complaints on text scams and illegal/threatening messages you may visit the website at www.ntc.gov.ph to lodge your complaint;
4.	For complaints and concerns related to SIM registration, you may contact NTC's 24/7 consumer hotline 1682 or DICT's complaint center hotline 1326 for that matter; or you may report directly your lost registered SIM numbers to the concerned CMTS provider for appropriate action;
5.	Also for a complaint regarding poor services of TELCOs, Radio/TV broadcast/ Cable station services, and unfair billing statements, wherein after fifteen(15) working days you that you filed your complaint to the concerned company and no action was taken to your complaint, you may also report it to the contact details below or to the nearest NTC Regional Office.

	Consumer Welfare and Protection Division (CWPD)
	National Telecommunications Commission, 
	BIR Road East Triangle, Diliman, Quezon City. 
	Telephone Number:  02-89213251: 02-89267722: 02-89204464
	Email address: [email protected]

For your convenience and further details, you may first call the above telephone numbers, available from Monday-Friday 8:00 AM-5:00 PM. 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

THE HON.COMMISSIONER
NTC, BIR Road, East Triangle, Diliman, Q.C

 Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Divina Daquioag
FOI Officer