Published by National Telecommunications Commission(NTC) on Aug. 3, 2021.
Requested from NTC by P. Magtulis at 07:07 PM on
Aug. 3, 2021.
Purpose: Research and news publication
Date of Coverage: 01/01/2016 - 12/31/2020
Tracking no: #NTC-892136816696
P.MAGTULIS
Aug. 3, 2021, 7:07 p.m.
Hi,
I am Prinz Magtulis, a freelance journalist based in New York. We are writing a story about how telco companies provided services during the pandemic and would like to gauge in the process, complaints to their services.
In this regard, may we request the following data from your office:
1. Number against telco firms (2016-2020, segregated according to telco network and type of complaint)
We hope for your most kind response on the matter. Thank you very much!
Prinz
D.DAQUIOAG
Aug. 4, 2021, 3:03 p.m.
August 4, 2021
Dear Mr.Magtulis,
Thank you for your request dated Aug 03, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Number and types of complaints against telco companies (2016-2020).
We received your request on Aug 03, 2021 and will respond on or before Aug 24, 2021 07:07:10 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy04OTIxMzY4MTY2OTYM, for request with ticket number #NTC-892136816696.
Thank you.
Respectfully yours
Divina Daquioag
FOI Officer
P.MAGTULIS
Aug. 12, 2021, 8:08 p.m.
Hi,
I would like to follow up on this request please. Thank you!
Prinz
A.CABARIOS
Aug. 18, 2021, 6:19 p.m.
August 18, 2021
Dear Mr. Magtulis,
Greetings!
Thank you for your request dated Aug 03, 2021, 07:07:10 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for the Number and types of complaints against telco companies from 2016-2020.
Response to your request:
Your FOI request is approved. I enclose a copy of the information you requested.
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to :
GAMALIEL A. CORDOBA
Commissioner, NTC
NTC Bldg., East Triangle, Diliman, Q.C.
Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully yours,
Deputy Commissioner Delilah Deles
FOI Decision Maker
P.MAGTULIS
Aug. 19, 2021, 5:37 a.m.
Hi,
Unfortunately, the last message I received from your office pertaining to my request did not contain a supposed attachment to it containing the data.
May I ask if you can resend it? Thanks.
Is this request offensive?
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