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Date: April 15, 2022, 8:07 a.m.

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Date: 2022-04-20 07:50:02.000000

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Date: 2022-05-17 10:44:26.000000

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NTC Report on the March 2022 Converge ICT Data Breach and Customer Complaints

Published by National Telecommunications Commission(NTC) on April 15, 2022.
Requested from NTC by C. Matas at 08:07 AM on April 15, 2022.
Purpose: Research paper on corporate governance and Converge ICT handling of data breach matters
Date of Coverage: 03/01/2022 - 04/15/2022
Tracking no: #NTC-537603653432

K.CAMIA April 15, 2022, 8:07 a.m.

Good day! I would like to kindly request for the folloring: 1. Result of the NTC investigation on the Converge ICT data breach last March 2022. The issue was about the unauthorized access of some of Converge's customer data. 2. Report/s on actions taken by the NTC on the numerous customer complaints regarding the internet service of Converge ICT. Thank you.

D.DAQUIOAG April 20, 2022, 7:50 a.m.

April 20, 2022 Dear Ms. Kristine, Thank you for your request dated Apr 15, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for NTC Report on the March 2022 Converge ICT Data Breach and Customer Complaints. We received your request on Apr 15, 2022 and will respond on or before May 06, 2022 08:07:00 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01Mzc2MDM2NTM0MzIM, for request with ticket number #NTC-537603653432. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS May 5, 2022, 10:38 a.m.

May 5, 2022 Dear Ms. Kamia, I refer to my letter of Apr 15, 2022 08:07:00 AM; about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for NTC Report on the March 2022 Converge ICT Data Breach and Customer Complaints. Our response to your request is due on May 06, 2022 08:07:00 AM. Unfortunately, it is taking longer than expected to deal with your request due to further review and consolidation of the documents needed for our response to your request. I apologize for this delay but have applied for an extension so we could work further on your request. We hope to be able to send you a response on or before Jun 03, 2022 08:07:00 AM. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy01Mzc2MDM2NTM0MzIM, for request with ticket number #NTC-537603653432. Thank you. Respectfully, EDGARDO CABARIOS FOI Decision Maker

A.CABARIOS May 17, 2022, 10:44 a.m.

May 17, 2022 Dear Ms. Kristine Camia, Greetings! Thank you for your request dated Apr 15, 2022 08:07:00 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for NTC Report on the March 2022 Converge ICT Data Breach and Customer Complaints. Response to Request Your FOI request is approved. I enclosed a copy of the information for your request. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DIVINA N. DAQUIOAG FOI Receiving Officer

Attachments:

Total Complaints against Converge 2019 to March 2022.pdf

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