National Telecommunications Commission(NTC)

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REQUEST
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Date: June 4, 2021, 12:03 p.m.

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Date: 2021-06-04 17:45:43.000000

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Date: 2021-06-04 17:50:14.000000

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Not getting valid response within the expected timeframe

Published by National Telecommunications Commission(NTC) on June 4, 2021.
Requested from NTC by D. Hubiila at 12:03 PM on June 4, 2021.
Purpose: Complaint against Converge ICT
Date of Coverage: 06/01/2021 - 06/04/2021
Tracking no: #NTC-731373237085

A.ISABEDRA June 4, 2021, 12:03 p.m.

Hi! I need to get help regarding this concern. It has been about a week since we requested for internet transfer of service and modem relocation. We submitted needed documents and have fully made them aware that we need urgent assistance on this since we will be moving out of the old address today. This would leave us paying for a subscription that we would not be using for about a few days as we transfer to the new address. This is unfair to us as consumers as we do not even get any assurance that it would be done within the week and there's 3 of us working from home highly dependent on this

D.DAQUIOAG June 4, 2021, 5:45 p.m.

June 4, 2021 Dear armie, Thank you for your request dated Jun 04, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Not getting valid response within the expected timeframe. We received your request on Jun 04, 2021 and will respond on or before Jun 25, 2021 12:03:12 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo05272020130659-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy03MzEzNzMyMzcwODUM, for request with ticket number #NTC-731373237085. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS June 4, 2021, 5:50 p.m.

June 4, 2021 Dear armie isabedra, Greetings! Thank you for your request dated Jun 04, 2021 12:03:12 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked this office for Not getting valid response within the expected timeframe. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DELILAH F. DELES Deputy Commissioner FOI Decision Maker

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