National Telecommunications Commission(NTC)

Hello,

I would like to inquire if it is against the law for an internet service provider to not provide Statement of Account as well as Receipts for payment made.

June 2, 2023

Dear Mr. Valentino,

Greetings!

Thank you for your request dated May 25, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Non-issuance of Statement of Account and Receipts is against the law.

Response to your request

We appreciate it much your being vigilant to your transactions in the government sector. However, while our aim is to provide information whenever possible, in this instance may we suggest that you may directly refer that concern to the Bureau of Internal Revenue (BIR) by filing another request in the eFOI portal address to the BIR.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to:

ATTY. ELLA BLANCA B. LOPEZ
Commissioner
NTC Bldg., East TRiangle, Diliman, Quezon City

Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully yours,

Divina Daquioag
FOI Officer