National Telecommunications Commission(NTC)

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REQUEST
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Date: Nov. 14, 2020, 8:20 a.m.

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Date: 2020-11-16 06:20:01.000000

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Date: 2020-11-16 20:53:55.000000

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NO INTERNET CONNECTION/CONVERGE NO ACTIONS

Published by National Telecommunications Commission(NTC) on Nov. 14, 2020.
Requested from NTC by P. Clara at 08:20 AM on Nov. 14, 2020.
Purpose: IMMEDIATE RESPONSE FOR MY INTERNET CONNECTION
Date of Coverage: 10/11/2020 - 10/14/2020
Tracking no: #NTC-407991481483

L.ARTICULO Nov. 14, 2020, 8:20 a.m.

Hi. I would like to request in your office to contact CONVERGE ICT. We are paying for our internet connection and they have no response about our concern. There are many complaints about them. I have already reach out to all their digital platforms and also their customer services but agents are terminating our calls. Also, some technicians are offering services worth 2,000. We are paying them but they have the worst poor customer service and after sales customer services. We badly need our connection for we are a work from home employee. Looking forward to hearing from you. Thank you.

D.DAQUIOAG Nov. 16, 2020, 6:20 a.m.

November 16, 2020 Dear Lauren, Thank you for your request dated Nov 14, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for NO INTERNET CONNECTION/CONVERGE NO ACTIONS. We received your request on Nov 14, 2020 and will respond on or before Dec 04, 2020 08:20:40 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy00MDc5OTE0ODE0ODMM, for request with ticket number #NTC-407991481483. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Nov. 16, 2020, 8:53 p.m.

November 16, 2020 Dear Lauren Articulo, Greetings! Thank you for your request dated Nov 14, 2020 08:20:40 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for NO INTERNET CONNECTION/CONVERGE NO ACTIONS. Response to Request In reference to the above request, you are advised to visit the office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission at BIR Road, East Triangle, Diliman, Quezon City. Our office is available from Monday-Friday 7:00AM - 6:00 PM or call at 8-9213251 & 8-9267722 for further information regarding your concerns. You may send an email at [email protected]. Furthermore, due to this current situation, we suggest you contact the Telephone Numbers provided above before you proceed to the office and to bring the following requirements: 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu) 2. Photocopy of two(2) VALID IDs at least one is Gov’t. issued ID For email and Fax : 1. Duly accomplished Form(Downloadable at www.ntc.gov.ph under Info menu 2. Copy of two (2) VALID IDs at least one is Gov’t. issued ID 3. All other requirements stated in the downloadable form Supporting Documents for Representative(s) 1. Authorization letter duly signed by the applicant and valid ID of the authorized representative. Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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