National Telecommunications Commission(NTC)

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REQUEST
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Date: Dec. 20, 2020, 12:28 p.m.

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Date: 2020-12-21 07:15:02.000000

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Date: 2020-12-22 08:18:39.000000

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No Internet Connection Improvement

Published by National Telecommunications Commission(NTC) on Dec. 20, 2020.
Requested from NTC by A. Aragon at 12:28 PM on Dec. 20, 2020.
Purpose: Report the lousy service of Globe Telecom
Date of Coverage: 10/25/2020 - 12/20/2020
Tracking no: #NTC-031842763726

C.CUNANAN Dec. 20, 2020, 12:28 p.m.

Hi I would like to report the problem that many people in Bicol is facing right now, the poor service that Globe telecom is offering. Its almost 2 months now still no DSL internet connection, I always call the customer hotline asking to send a technician but no one came and the sad of this is Globe still issues bills even Globe know theres no internet connection. I don't want to pay in something I don't used. I know that 1000 pesos plus that Globe want me pay isn't a big deal to be concern but for but for me it is. Please help me out.

D.DAQUIOAG Dec. 21, 2020, 7:15 a.m.

December 21, 2020 Dear Christian John, Thank you for your request dated Dec 20, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for the requirements in filing complaint on No Internet Connection Improvement. We received your request on Dec 20, 2020 and will respond on or before Jan 08, 2021 12:28:34 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0wMzE4NDI3NjM3MjYM, for request with ticket number #NTC-031842763726. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Dec. 22, 2020, 8:18 a.m.

December 22, 2020 Dear Christian John Cunanan, Greetings! Thank you for your request dated Dec 20, 2020 12:28:34 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked assistance for No Internet Connection Improvement. Response to Request In reference to the above request, we wish to inform you that you may file a complaint to the Office of the Consumer Welfare and Protection Division (CWPD) of the National Telecommunications Commission for appropriate action by calling the numbers from 7:00 AM - 6:00 PM at 8-9213251 & 8-9267722. You may also send an email to [email protected]. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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