National Telecommunications Commission(NTC)

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Date: Sept. 2, 2020, 8:34 p.m.

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Date: 2020-09-04 06:28:08.000000

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Date: 2020-09-04 13:05:09.000000

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No Installation But Already Paid

Published by National Telecommunications Commission(NTC) on Sept. 2, 2020.
Requested from NTC by M. Formanes at 08:34 PM on Sept. 2, 2020.
Purpose: Complaint
Date of Coverage: 06/01/2020 - 09/02/2020
Tracking no: #NTC-272816512765

M.FORMANES Sept. 2, 2020, 8:34 p.m.

Good day to your respective agency. Kindly assist me on this regarding my paid internet connection and yet no installation happened. I was already paid last June 2020 for my slot to go schedule of installation but until now there’s no one installing the internet connection I paid. Also I’m not the only one, many household in my area here in cavite. Hope you can help me on this. Thank you, Regards, Kim Formanes

D.DAQUIOAG Sept. 4, 2020, 6:28 a.m.

September 4, 2020 Dear Mark Kim, Thank you for your request dated Sep 02, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for No Installation But Already Paid. We received your request on Sep 02, 2020 and will respond on or before Sep 23, 2020 08:34:20 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEE5UQy0yNzI4MTY1MTI3NjUM, for request with ticket number #NTC-272816512765. Thank you. Respectfully, Divina Daquioag FOI Officer

A.CABARIOS Sept. 4, 2020, 1:05 p.m.

September 4, 2020 Dear Mark Kim Formanes, Greetings! Thank you for your request dated Sep 02, 2020 08:34:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for No Installation But Already Paid. Response to Request: In reference to the above request, may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Complaint on Services provided by Public Telecommunication Entities and other Service Provider regulated by the Commission. You may send your formal written complaint to the CWPD thru: [email protected] or call at 8-9213251 & 8-9267722. Your right to request a review: If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner [email protected] National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker

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