National Bureau of Investigation(NBI)

Hi, I would like to file a refund for the 2 NBI clearance renewal I paid for Php. 160.00 each via Gcash 2 days ago. I renewed my NBI online hoping I can get a reference number or have the receipt reflected on my NBI profile portal, however, it has been 2 days and it is still not showing there. I need the receipt for me to be able to start working but unfortunately I can't because of the delay. I went to one of the NBI office here at Quezon City Hall but they told me that they can't do anything about it. 

Can you please refund the payment I made to these 2 reference: MP61BYKYJT and MP96Z4CRUY.

November 16, 2023

Dear SHEILA MAE,

Greetings!

Thank you for your message under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

If you encountered technical issues in relation to payment, kindly notify us immediately and reach out to our NBI customer support hotlines at the following numbers for confirmation of your payment and proper assistance before making another payment transaction.
09617319404 (Smart)
09608915222 (Smart)
09608915224 (Smart)
09608287044 (Smart)
09551405330 (Globe)

Please note that this case is subject to escalation with the technical support of the service provider and a proper investigation.

Thank you very much. 

Respectfully,
FOI Receiving Officer