National Telecommunications Commission(NTC)

November 18, 2019 Dear Nasheer Hajie, Greetings! Thank you for your request dated Nov 18, 2019 10:20:10 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request: You asked for My phone stolen by strangers. Response to Request: In reference to the above request , may we refer you to visit/contact our Consumer Welfare and Protection Division (CWPD) for the Blocking of Lost/Stolen Mobile Phone/Unit. Our office is available from Monday-Friday 8:00AM - 5:00 PM. Or you may send your formal written complaint to the CWPD thru: [email protected] or call at 9213251 & 9267722. The following are the requirements: For Walk-In 1. Mobile Phone/Unit box indicating the (IMEI) or Official Receipt 2. Two (2) valid IDs (at least one government issued ID) For Mail, Fax and E-mail 1. Duly accomplished and notarized form (Affidavit of Ownership and Loss with Undertaking), available at NTC Website (ntc.gov.ph) 2. Scanned copy of the Mobile Phone/Unit box indicating the (IMEI) or copy of Official Receipt with IMEI number 3. Copy of two (2) valid IDs (at least one Your right to request a review Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: GAMALIEL A. CORDOBA Commissioner National Telecommunications Commission BIR Road East Triangle Diliman Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, Deputy Commissioner Edgardo Cabarios FOI Decision Maker