Home Development Mutual Fund/Pag-IBIG Fund(HDMF)

Greetings

Hi Ma'am and Sir 


May i follow up my MPL its almost one month but nothing yet deposit on my pag ibig loyalty card.
Please help me regarding this matter. On Valenzuela Branch they are not helping me on this matter. Always says wait for the text. 

Please see details below for your reference

NAME : John Ralph Aseremo Lundag
Date of Filling of Loan : October 1,2020
Pag ibig loyalty card number: 1211-2345-7363


Thank you and hoping to hear from you soon

11 November 2020

Dear MR. JOHN RALPH A. LUNDAG,

This refers to your eFOI request for follow-up on your Multi-Purpose Loan (MPL) application. According to you, it is almost one month since your application, but the loan proceeds have not yet been credited to your Loyalty Card.

In reply to your request, kindly be informed that Section 3 of Executive Order No. 2, series of 2016 (Executive Order) grants every Filipino citizen the right to access information, official records, public records and to documents and papers pertaining to official acts, transactions or decisions, as well as to government research data used as basis for policy development. 

In accordance with the aforementioned Executive Order, the Pag-IBIG Fund People’s Freedom of Information Manual (Manual) also states that “Information for Disclosure” includes: information promoting the awareness and understanding of policies, programs, activities, rules or regulations affecting the public, government agencies, and the community and economy (Section 2 of the Manual). 

In other words, the nature and subject of requests for information pursuant to Executive Order No. 2, series of 2016 refer to the right of Filipino citizens to information on matters of public concern. It excludes requests pertaining to personal transactions with the Fund, which necessarily involves disclosure of personal information.

Considering that your request pertains to your personal transaction and record with the Fund, this is not covered under the aforementioned Executive Order and Manual. 

Also, may we inform you that it is Pag-IBIG Fund’s official course of action to release the information requested after due validation and verification of the member’s identity. This is for the protection of its members and to ensure the security of the member’s personal information in compliance with the Data Privacy Act of 2012.

Nevertheless, we took the liberty of endorsing your request to the operating unit concerned– the Member Services Support Unit (MSSU). We were informed by such unit that an action has been taken on this matter. Please expect a call from Ms. Nadia R. Taboy, Department Manager III via telephone number (02) 84223000 (local 5613). Feel free to also contact her through this number.

For your information and guidance.

Thank you.

FOI Receiving Officer