Land Transportation Franchising and Regulatory Board(LTFRB)

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Date: Jan. 21, 2017, 10:07 a.m.

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Date: 2018-09-21 09:21:33.000000

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Date: 2018-09-21 09:32:03.000000

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Monthly data on number of passenger complaints against Uber and Grab services

Published by Land Transportation Franchising and Regulatory Board(LTFRB) on Jan. 21, 2017.
Requested from LTFRB by P. Magtulis at 10:07 AM on Jan. 21, 2017.
Purpose: Academic research
Date of Coverage: 06/01/2015 - 01/21/2017
Tracking no: #LTFRB-093380602982

P.MAGTULIS Jan. 21, 2017, 10:07 a.m.

Hi, I am Prinz Magtulis and I am doing a research on the socioeconomic impact of Uber and Grab services in the Philippines. In this regard, may I request your good office for the following data which would greatly help me on the completion of the paper: 1. Monthly data on passenger complaints for Uber and Grab (separated per month, per company) 2. Most common types of complaints received against TNVS The coverage of the data requested is from June 2015 or just about in time when LTFRB issued a memorandum that governed TNVS operations here in the Philippines for the first time. Thank you!

P.MAGTULIS Jan. 31, 2017, 9:25 a.m.

Hello, I would like to follow up feedback on this request for data about Uber and Grab complaints. Thank you!

R.SALVADOR Sept. 21, 2018, 9:21 a.m.

September 21, 2018 Dear Prinz, Thank you for your request dated Jan 21, 2017 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Monthly data on number of passenger complaints against Uber and Grab services. We received your request on Jan 21, 2017 and will respond on or before Feb 10, 2017 10:07:07 AM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHwsSB0NvbnRlbnQiEkxURlJCLTA5MzM4MDYwMjk4Mgw, for request with ticket number #LTFRB-093380602982. Thank you. Respectfully, Ryan Salvador FOI Officer

F.HEAD, PUBLIC ASSISTANCE AND COMPLAINT DESK Sept. 21, 2018, 9:32 a.m.

Dear Prinz Magtulis, Greetings! We already spoke to you over the phone regarding your request dated February 3, 2017. If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to our email at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, FOI Decision Maker, Head, Public Assistance and Complaint Desk FOI Receiving Officer

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