National Telecommunications Commission(NTC)

February 22, 2023 Dear Mr. Guilleno, Greetings! Thank you for your request dated Feb 22, 2023 07:32:24 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. Your Request You asked for assistance regarding the implementation of Memorandum Circular (MC) No. 01-05-2019. Response to Request Your request is a frontline service transaction and not considered as FOI request. However, for further assistance to our clients, we wish to inform you that you read once again the said Memorandum Circular. It is explicitly stated in that circular that the rules and regulations for public telecommunications entities (PTEs) when it comes to unlocking mobile phones and devices after the lock-in period and in compliance with the conditions of subscription agreements, the account holder can request for unlocking provided that their subscription is already out of contract and has no remaining balance from the previous bill for the postpaid subscribers. If your request to the concerned PTE does not comply with the mentioned circular, you may file a complaint to the following contact details: Consumer Welfare and Protection Division (CWPD) National Telecommunications Commission, BIR Road East Triangle, Diliman Quezon City. Telephone Number: 02-89213251: 02-89267722: 02-89204464 Email address: [email protected] Your right to request a review If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to: ATTY. ELLA BLANCA B. LOPEZ Commissioner NTC Bldg., East Triangle, Diliman, Quezon City Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully yours, Divina Daquioag FOI Receiving Officer