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Date: Feb. 13, 2019, 11:28 a.m.

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Date: 2019-02-20 07:39:56.000000

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Date: 2019-02-22 13:42:50.000000

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Malasakit Help Desks

Published by Department of Transportation(DOTr) on Feb. 13, 2019.
Requested from DOTr by M. Del Valle-Del Rosario at 11:28 AM on Feb. 13, 2019.
Purpose: Thesis
Date of Coverage: 01/28/2019 - 01/28/2019
Tracking no: #DOTr-837033168053

M.DEL VALLE-DEL ROSARIO Feb. 13, 2019, 11:28 a.m.

With respect to air passengers only, I would like to know the following about Malasakit Help Desks: (1) data and/or basis for development of said assistance (2) rules and regulations governing Malasakit Help Desks, and (3) complaint handling procedures in place for said purpose. Thank you.

D.DOTR Feb. 20, 2019, 7:39 a.m.

Your request was already forwarded to the concerned agency.

D.DOTR Feb. 22, 2019, 1:42 p.m.

February 22, 2019 Dear Meny-Lyn del Valle-del Rosario, Greetings! Thank you for your request dated Feb 13, 2019 11:28:06 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch. You asked for Malasakit Help Desks. Your FOI request is approved. I enclosed the requested document to the email address that you had provided. If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011). Thank you. Respectfully, DOTR-DM DOTR FOI Receiving Officer

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