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Date: Oct. 7, 2018, 3:16 p.m.

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Date: 2018-10-08 14:30:19.000000

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Date: 2018-10-22 14:05:15.000000

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Magna Carta for Call Center workers act: Creation of BPO HelpDesk

Published by Department of Labor and Employment(DOLE) on Oct. 7, 2018.
Requested from DOLE by N. Suyao at 03:16 PM on Oct. 7, 2018.
Purpose: Research
Date of Coverage: 10/01/2018 - 10/07/2018
Tracking no: #DOLE-726220076549

N.SUYAO Oct. 7, 2018, 3:16 p.m.

Hi! I would like to ask if a BPO Help desk had been created in accordance to the act as provided in the title? SECTION 6. BPO Help Desk. - There shall be a BPO Help Desk at the national and 15 regional offices of the Department of Labor and Employment. It shall be equipped to advise 16 employees or prospective employees of BPO companies of the terms and conditions of their 17 employment when presented with a copy of the contract. It shall also inform employees of the 18 proper procedure in filing complaints for violation of this Act.

J.PUGATE Oct. 8, 2018, 2:30 p.m.

October 8, 2018 Dear Nerissa, Thank you for your request dated Oct 07, 2018 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Magna Carta for Call Center workers act: Creation of BPO HelpDesk. We received your request on Oct 07, 2018 and will respond on or before Oct 26, 2018 03:16:30 PM, in accordance with the Executive Order's implementing rules and regulations. Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHgsSB0NvbnRlbnQiEURPTEUtNzI2MjIwMDc2NTQ5DA, for request with ticket number #DOLE-726220076549. Thank you. Respectfully, Josefina Pugate FOI Officer

R.AQUINO Oct. 22, 2018, 2:05 p.m.

Thank you for message. In compliance to Section 5, Rule VI Implementing Republic Act 9485 (Anti-Red Tape Act of 2007), a Public Assistance and Complaint Desk has been established in every Regional/Provincial/Field Office of the Department. The PACD is being manned by DOLE regular personnel equipped with knowledge and skills to provide immediate assistance to walk-in clients in relation to the different programs and services of the Department such as, but not limited to, give advice, reply to queries and receive complaints. We hope we have replied to your query.

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