Land Transportation Office(LTO)

Cavin Paul Rosas 
3:25 PM (2 hours ago)
to +clientcare

Good day, I am Cavin Paul Ramirez. I want to renew my driver licences and the LTO  in my area wants a cde exam result. They never accept manual examinations anymore. And in the case of the LTO portal account, I have an existing account but I want to create a new account because the previous gmail used in my account did not exist anymore.

Here is some of my information:
 License #: D19-18-0110050, Expiry date May 13,2023 and serial#: 069168052

June 19, 2023

Dear Cavin Paul,

Thank you for your request dated Jun 16, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for LTO Portal.

We received your request on Jun 16, 2023 and will respond on or before Jul 07, 2023 06:17:49 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0xNjQxNjk3MjMzMzAM, for request with ticket number #LTO-164169723330.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

June   20,  2023

Dear  Cavin

Greetings!

Thank you for  your request dated 06:17 PM on Jun 16, 2023..under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a  LTO Portal
  
Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.

To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" ; with the following requirements below.

1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

Please be informed that the purpose of these is to validate the identity of the client as part of the security measures set by the agency to protect its client to the victim of identity thief and personal information breach.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Hector A. Villacorta at [email protected]. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer